1. We take about 5-10 business days to create PRINTED apparel, posters and mugs products (t-shirts etc.) and 7-10 business days for EMBROIDERED & APPLIQUE apparel (t-shirts, polo shirts, hoodies, jackets) products. Then you should add shipping times on top of that 2-5 business days.
2. Your order will be shipped via USPS with a tracking number.
You will receive an email with tracking information once your order has been fulfilled.
3. PLEASE MAKE SURE YOU REVIEW YOUR ORDER, THE SIZING, & COLOR. WE ARE NOT RESPONSIBLE FOR ERRORS MADE WHEN ORDERING.
Thank you again for supporting current Xavier Undergrad's with your support of the "XSCAPE FUND!!!"
Can I make a return?
1. Absolutely no returns on worn merchandise. All claims for damages must be made within 72 hours of receipt of merchandise. All returns are subject to a 25% restocking charge.
2. Please review the Size Chart and select desired colors. A product ordered in the wrong Size/Color from the XU Alum Shop is not our responsibility. All returns pay a 25% restocking fee.
3. All shipping costs associated with any return or exchange will be the responsibility of the customer. The customer will not be refunded for any shipping costs that they have paid in the initial order, including international orders.
4. Some apparel by ink + thread, are sold with intentional imperfections. If you are not sure if your item is intentionally imperfect, please contact us. Please pay CLOSE attention to the detail in the image, all "Vintage" styles will have a distressed, weathered effect on the imprint.
Where is your storefront located?
Currently, we do not have a storefront available for customers to visit. Therefore, all orders must be shipped even if you are within driving distance of our office.
OFFICE INFO: ink + thread office hours are 9:00am - 5:00pm Monday - Friday. All inquiries will receive a response within 2 business days.
CONTACT INFO: (p) 312.970.1791 • (e) firstname.lastname@example.org - For quickest response please text or email and please include the Order No.
MAILING LIST: Please make sure that you register by completing Create an Account. If you do not open an account you will miss out on periodic announcements DISCOUNTS AND SALES.